Ty Givens – Medium

Ty Givens

Ty Givens

The Secret to Customer Loyalty: It’s not what you think

Support enablement is a crucial aspect that should not be overlooked. It empowers agents with the training, processes, and tools to work.

Aug 21, 2023

The Secret to Customer Loyalty: It’s not what you think

Aug 21, 2023

Ty Givens

How to get Customer Service Ready for Beta

Get ready for helpful tips on structuring forms around customer data collection; pre-empting user queries in advance; organizing support…

Mar 12, 2023

How to get Customer Service Ready for Beta

Mar 12, 2023

Ty Givens

Making Customer Experience a Priority? Start with a CX Audit

What is a CX (Customer Experience) Audit?

Mar 12, 2023

Making Customer Experience a Priority? Start with a CX Audit

Mar 12, 2023

Ty Givens

The Secrets behind contact centers that scale

Scaling a contact center is often left to one person, who no matter how capable will need help to move from one to many. This article…

May 20, 2022

The Secrets behind contact centers that scale

May 20, 2022

Ty Givens

Cutting backlogs: The Key to a great Customer Experience

For the first time in the last five years, we didn’t see a huge amount of requests to help dig out of backlogs following the holiday…

May 19, 2022

Cutting backlogs: The Key to a great Customer Experience

May 19, 2022

Ty Givens

How To Quantify Why Customers Reach Out

Creating actionable reporting around your contact center can be difficult to do. Add to that the need for a foundation for your training…

May 17, 2022

How To Quantify Why Customers Reach Out

May 17, 2022

Ty Givens
in
Experience Stack

How CX Leaders Can Flex Their Agility

Flexibility is one of the most critical skills for CX leaders to develop and leverage. Agility measures how well an individual or…

May 10, 2022

How CX Leaders Can Flex Their Agility

May 10, 2022

Ty Givens

Types Of Customer Service: Give Your Customer The Best Care

Whether you’re a big brand or running your own business, it’s important to understand how to effectively communicate with customers in…

Apr 25, 2022

Types Of Customer Service: Give Your Customer The Best Care

Apr 25, 2022

Ty Givens

The Effects Of Low Productivity On Business Growth

When people start businesses, they are often focused on just a single outcome: Growth. Getting to the “growth” period of a business’s life…

Apr 20, 2022

The Effects Of Low Productivity On Business Growth

Apr 20, 2022

Ty Givens

Building Customer Experience Strategies For Startups

A shocking number of startup founders have no approach to tackling customer support at all. Although virtually anyone in the business…

Mar 28, 2022

Building Customer Experience Strategies For Startups

Mar 28, 2022

Ty Givens

Ty Givens

Founder of CX Collective (fka The Workforce Pro)| CX Set up and Scale Strategist |@thecxcollective |@itstygivens | www.cxcollective.com

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