Ty Givens – Medium

Ty Givens

The Secret to Customer Loyalty: It’s not what you think

Support enablement is a crucial aspect that should not be overlooked. It empowers agents with the training, processes, and tools to work.

6 min readAug 21, 2023

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The Secret to Customer Loyalty: It’s not what you think

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Ty Givens

How to get Customer Service Ready for Beta

Get ready for helpful tips on structuring forms around customer data collection; pre-empting user queries in advance; organizing support…

6 min readMar 12, 2023

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How to get Customer Service Ready for Beta

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Ty Givens

Making Customer Experience a Priority? Start with a CX Audit

What is a CX (Customer Experience) Audit?

4 min readMar 12, 2023

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Making Customer Experience a Priority? Start with a CX Audit

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Ty Givens

The Secrets behind contact centers that scale

Scaling a contact center is often left to one person, who no matter how capable will need help to move from one to many. This article…

5 min readMay 20, 2022

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The Secrets behind contact centers that scale

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Ty Givens

Cutting backlogs: The Key to a great Customer Experience

For the first time in the last five years, we didn’t see a huge amount of requests to help dig out of backlogs following the holiday…

4 min readMay 19, 2022

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Cutting backlogs: The Key to a great Customer Experience

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Ty Givens

How To Quantify Why Customers Reach Out

Creating actionable reporting around your contact center can be difficult to do. Add to that the need for a foundation for your training…

3 min readMay 17, 2022

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How To Quantify Why Customers Reach Out

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Ty Givens
in
Experience Stack

How CX Leaders Can Flex Their Agility

Flexibility is one of the most critical skills for CX leaders to develop and leverage. Agility measures how well an individual or…

3 min readMay 10, 2022

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How CX Leaders Can Flex Their Agility

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Ty Givens

Types Of Customer Service: Give Your Customer The Best Care

Whether you’re a big brand or running your own business, it’s important to understand how to effectively communicate with customers in…

4 min readApr 25, 2022

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Types Of Customer Service: Give Your Customer The Best Care

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Ty Givens

The Effects Of Low Productivity On Business Growth

When people start businesses, they are often focused on just a single outcome: Growth. Getting to the “growth” period of a business’s life…

2 min readApr 20, 2022

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The Effects Of Low Productivity On Business Growth

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Ty Givens

Building Customer Experience Strategies For Startups

A shocking number of startup founders have no approach to tackling customer support at all. Although virtually anyone in the business…

2 min readMar 28, 2022

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Building Customer Experience Strategies For Startups

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Ty Givens

Ty Givens

Founder of CX Collective (fka The Workforce Pro)| CX Set up and Scale Strategist |@thecxcollective |@itstygivens | www.cxcollective.com

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